Privacy policy

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors.

1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors; in other words, where we determine the purposes and means of the processing of that personal data.

1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website, we will ask you to consent to our use of cookies when you first visit our website.

1.4 In this policy, "we", "us" and "our" refer to Cast21. For more information about us, see Section 12.

1.5 This policy applies to the personal data processed by our website, it should be read in conjunction with our Practice Privacy Policy (Data Protection Privacy Notice for Patients) available here.

2. Credit

2.1 This document was created using a template from SEQ Legal.

3. How we use your personal data

3.1 In this Section 3 we have set out:

(a) the general categories of personal data that we may process;

(b) the purposes for which we may process personal data; and

3.2 We may process data about your use of our website ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website.

3.3 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.

3.4 We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

3.5 We may process ("health data"). This data may include IP address, patient no, part of your name, date of birth, ethnicity, gender, email address, telephone number(s), travel plan, medical history, biometrics (eg. height, weight, waist size), appointment date / time, doctor name. This data may be processed for connecting your health record to facilitate a third party clinician providing you with our products. The legal basis for this processing is consent.

3.6 We may process ("survey data"). This data may include IP address, date of birth, answers to questions about our service. This data may be processed for audit to monitor the quality of the service provided and anonymised for publication on our website. The legal basis for this processing consent.

3.7 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

3.8 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

3.9 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

3.10 Please do not supply any other person's personal data to us, unless we prompt you to do so.

4. Providing your personal data to others

4.1 We may disclose your personal data to our professional advisers insofar as reasonably necessary for the purposes of obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4.2 We may disclose usage data, notification data, correspondence data, health data and survey data to our suppliers or subcontractors insofar as reasonably necessary for the updating your health record to facilitate the care you receive, audit to monitor the quality of the service provided, or technical support of our website.

4.3 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

5. Retaining and deleting personal data

5.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.3 We may retain personal data including:

(a) Usage data

(b) Correspondence data

(d) Survey data

5.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

(a) Notification data will be retained until it becomes invalid

5.5 Personal data may be transferred to our practice system(s) for further processing and as such is subject to our Practice Privacy Policy, see section 1 for further information.

5.6 Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

6. Amendments

6.1 We may update this policy from time to time by publishing a new version on our website.

6.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

6.3 We may notify you of significant changes to this policy through the news page on our website.

7. About cookies

7.1 Please see our Cookie Policy document for further information.

8. Cookies that we use

8.1 We use Matomo; HubSpot CRM; HubSpot Analytics; Google Tag Manager; Google Fonts and Hotjar to provide users with the best experience.

9. Cookies used by our service providers

9.1 Please see our Cookie Policy document for further information.

10. Managing cookies

10.1 Please see our Cookie Policy document for further information.

11. Our details

11.1 This website is operated by Cast21

11.2 Our principal place of business is at 965 W CHICAGO AVE
CHICAGO, IL 60642

11.3 You can contact us:

(a) by post, to the postal address given above; or

(b) by email info@cast21.com.

Website Medical Disclaimer

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(1) No Advice:

This website contains general information about medical conditions and treatments. The information is not advice, and should not be treated as such.

(2) No Warranties:

The medical information on this website is provided without any representations or warranties, express or implied. We make no representations or warranties in relation to the medical information on this website.

Without prejudice to the generality of the foregoing paragraph, we do not warrant that:

(a) the medical information on this website will be constantly available, or available at all; or

(b) the medical information on this website is complete, true, accurate, up-to-date, or non-misleading.

(3) Professional Assistance:

You must not rely on the information on this website as an alternative to medical advice from your doctor or other professional healthcare provider. If you have any specific questions about any medical matter you should consult your doctor or other professional healthcare provider. If you think you may be suffering from any medical condition you should seek immediate medical attention. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information on this website.

(4) Limiting Our Liability:

Nothing in this medical disclaimer will:

(a) limit or exclude our liability for death or personal injury resulting from negligence;

(b) limit or exclude our liability for fraud or fraudulent misrepresentation;

(d) exclude any of our liabilities that may not be excluded under applicable law.

(5) This Disclaimer:

The FDA has not evaluated any of these statements. This medical disclaimer was made using a precedent created by SEQ Legal and available on Website Law.

Website Cookies Policy

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(1) Introduction

1.1 Our website uses cookies.

1.2 We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

(2) Credit

2.1 This document was created using a template from SEQ Legal (https://seqlegal.com).

(3) About Cookies

3.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

3.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

3.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

(4) Cookies that We Use

4.1 We use cookies for the following purposes:

(a) personalisation - we use cookies to set your preferred color scheme for this website (cookies used for this purpose are: fe_hc);

(b) cookie consent - we use cookies to display our cookie policy banner when you first visit this website (cookies used for this purpose are: cookie_policy); and

(c) security & status - we use cookies to enable the display of a captcha security image on our on-line forms. In addition we also track your progress while navigating on-line forms (cookies used for this purpose are: PHPSESSID);

(5) Cookies Used by Our Service Providers

5.1 Our service providers do not add cookies to this website.

(6) Managing cookies

6.1 Most browsers allow you to refuse or to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

6.2 Blocking all cookies will have a negative impact upon the usability of many websites.

6.3 If you block cookies, you will not be able to use all the features on our website.

(7) Cookie preferences

7.1 This website does not currently allow you to manage your preferences relating to the use of cookies.

(8) Our Details

8.1 Cast21

8.2 Our principal place of business is at 965 W CHICAGO AVE
CHICAGO, IL 60642

8.3 You can contact us:

(a) by post, to the postal address given above; or

(b) by email info@cast21.com.

Data Protection Privacy Notice for Patients

This privacy notice lets you know what happens to any personal data that you give to us, or any that we may collect from or about you.

This privacy notice applies to personal information processed by or on behalf of the business.

Transferring Any Health Records

Your submission or request of our products enables us to transfer the statements that you have made to a third party medical provider. Upon agreement of this through submission of the form you agree that:

Cast21 is able to share necessary information with a third party in order to connect you to a third party provider.